Terms of Service and Privacy Policy

This website is operated by LCV Designs & Decor. Throughout the site, the terms “we”, “us”, and “our” refer to LCV Designs & Decor. We offer this website, including all information, tools and services available, on condition that you accept all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including any additional terms referenced or linked herein. These Terms apply to all users including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our site. By using any part of the site, you accept these Terms. If you do not agree, you may not access the website or use our services.

Any new features or tools added to the current store will also be subject to these Terms. The latest version is available on this page. We reserve the right to update or change any part of the Terms by posting updates on the site. It is your responsibility to review this page periodically. Continued use after updates constitutes acceptance.

Online Store Terms

• By agreeing to these Terms, you confirm you are at least the age of majority in your place of residence.
• You may not use our products for any illegal or unauthorised purpose, nor breach any applicable laws (including copyright laws) when using our Service.
• You must not transmit any worms, viruses, or destructive code.

General Conditions

• We may refuse service to anyone at any time for any reason.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without written permission.
• Headings are for convenience only and do not affect the Terms.
• We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.

Accuracy and Timeliness of Information

• We are not responsible if information on this site is inaccurate, incomplete, or outdated. This content is for general information and should not be solely relied on for decisions. Use at your own risk.
• We may modify site content at any time but have no obligation to update the information. You agree to monitor changes.

Modifications to Service and Prices

• Product prices are subject to change without notice.
• We may modify or discontinue the Service at any time without notice.
• We are not liable for any modification, price changes, or suspension of service.

Products or Services

• Products may have limited quantities and returns are subject to our Return Policy.
• We strive to display product colours and images accurately but cannot guarantee your monitor’s display.
• Sales limits and geographical restrictions may apply.
• Product descriptions and prices may change without notice.
• We do not guarantee product or service quality or availability.
• If a product is unavailable after ordering, you will receive a full refund.We cannot guarantee the availability of stock but will use reasonable efforts to ensure that stock is available. We will notify when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. We rely on the information provided to us by our third-party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us.
• Your transaction will only be completed and you will become the owner of the goods: once we receive payment from you, and when the goods that you have ordered have been delivered to you. Once this happens the transaction is complete and you assume all risk and full responsibility for the goods.

Accuracy of Billing and Orders

• We reserve the right to refuse or cancel orders for reasons including suspected fraud or resellers.
• You must provide accurate, complete purchasing information.
• See our Returns Policy for more details.

User Comments and Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, national, provincial, or local regulations, rules, laws, or ordinances;
(d) to infringe upon or violate our intellectual property rights or those of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Service or any related websites or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related websites or the Internet.

We reserve the right to terminate your use of the Service or any related website for violation of any of these prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall LCV Designs & Decor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless LCV Designs & Decor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Acceptance and Pricing

• By purchasing, you accept our terms. We may send invoices electronically.
• All prices are in South African Rands and valid only within South Africa.
• Goods are subject to availability and delivery is limited to South Africa.

Delivery

• Delivery fee
  We will charge a delivery fee where applicable (some items include free delivery) for every order you place, which will be billed at checkout. Delivery charges vary according to product/weight/dimensions/locations.
• Additional delivery charges
  Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas, as well as the delivery of furniture. Delivery fees may change at any time without notice to you. The delivery fee applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please email us: admin@lcvdesignsndecor.co.za
• Delivery
  We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorized use of the goods once we have delivered the goods to the delivery address you have provided to us. We only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details and on the location.
• Delivery period
  We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date, if goods are delivered through a third party such notification will only be applicable if we are aware of the delays. Should you not receive delivery within the specified period and have not been notified by us of any delays please email: admin@lcvdesignsndecor.co.za
• Access to the delivery location
  You must ensure that we can access the place of delivery and that the location is cleared for the goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods onto balconies. Our delivery crew is not permitted to rearrange your furniture or clear areas in preparation for the delivery.
• Accepting your delivery
  If you are unable to accept the goods yourself, please ensure that you or your authorized representative is available at the delivery address. If anyone other than you accepts delivery of the goods at the delivery address, they are presumed to be authorized to accept the goods on your behalf. On delivery, we will require that you or your authorized representative sign for the goods, write down your or their name and may be required to produce a form of identification (for example, an original ID or driver’s license). This is to confirm that the goods have been received. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
• Inspecting the goods
  You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
• Courier
  We make use of courier services / third parties to deliver the goods to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by the courier / third party, its directors, employees, sub-contractors, agents or representatives.

We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, incorrect price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any other loss or claim relating to a transaction based on any error. We are not be bound by any incorrect information about goods that are on our third party providers’ websites.

Returns

If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 5 days of the date that they are delivered to you. The goods must be in their original condition and packaging and you must have the invoice, the delivery note, proof of purchase or returns form. You cannot return goods if they have been taken apart or altered, have been permanently installed, are attached or joined to other goods or property at the delivery address, or reasons of public health do not allow their return.

Custom made items and items on sale cannot be returned or refunded unless the item is faulty / damaged when received.

Incorrect Item Delivered

If we accidentally send you the wrong goods, or the goods are not as described on the website, or are missing parts:

• Do not remove any stickers, labels, or the original packaging;
• Notify us immediately by emailing admin@lcvdesignsndecor.co.za;

We will either send the correct goods as soon as possible (if available) or issue you with a refund.

Returning Goods via Courier

If you are returning goods via courier, you will have to complete the returns form, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be charged a collection fee.

If we discover in our assessment that you have not adhered to the use and care instructions of the goods, or that the goods are not defective or not affected by quality issues, we will refuse to refund you or accept the return of these goods.
Certain products are unique and might have markings which form part of the characteristics of the product. These natural markings will not be regarded as defects.

For returns and exchanges of goods purchased from any of our third-party providers, please note that the specific third party provider’s terms and conditions will apply and we need to adhere to their terms and conditions.

Cancellations

If you cancel an order and the goods have already left our distribution centre, you will be liable for the delivery fee. We can only process refunds once we have confirmed that the goods have been returned to our distribution centres. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please send us an email: admin@lcvdesignsndecor.co.za if you have any queries regarding a cancellation.

Payments

We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned.

When you submit your order, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order.