Cancellation | Returns | Refunds Policy

Cancellation Policy

We reserve the right to reject any offer to purchase at our sole discretion under the following circumstances:

1. Out of Stock or Pricing Error: If an item you’ve ordered is out of stock, or we identify a product or pricing error, we may not accept your order.
2. Payment Authorization: If we’re unable to obtain authorization for your payment, your order may not be accepted.

If we cannot fulfill your order after acknowledgment, we’ll contact you via email or telephone. While we strive to keep our website updated, availability of items cannot always be guaranteed.

Returns Policy

1. Returns Window

1.1 Returns for Most of our Products

You may return most of our products in their new, unopened condition within 5 days of delivery.

1.2 Returns for Some of our Products

1.2.1 30 Day Returns

Some of our products are covered by a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Return conditions will be specified in the product descriptions where applicable. To qualify for a return, your item must be unused, in the same condition as when you received it, with tags attached, and in its original packaging. Additionally, please ensure you have the receipt or proof of purchase available for the return process.

1.2.2 10 Day Returns

Some of our products are covered by a 10-day return policy, allowing you to request a return within 10 days of receiving your item. To qualify for a return, your item must be unused, in the same condition as when you received it, with tags attached (if applicable), and in its original packaging. Additionally, please ensure you have the receipt or proof of purchase available for the return process.

Such returns will be stipulated in the product description or product accordion heading under returns.

1.3 Short Received, Wrong Product, Damaged, or Faulty Products

Claims for issues such as short receipt, wrong product, damage, or faults must be made in writing within 24 hours of receiving the goods, preferably with accompanying photos.

• For faulty items, including those received damaged or with manufacturing faults, we offer alternatives such as exchanges.
• Faulty products within the warranty period (If applicable) can be returned for repair and if unsuccessful, replacement.
• Upon receipt of the claim, we will inspect the item within an estimated 10 working days to approve or reject the refund or exchange request. Claims must be emailed to admin@lcvdesignsndecor.co.za.
• Collection of goods will be arranged if feasible.

1.4 Rugs

Rugs can be returned within 48 hours of receipt. Custom-made rugs have separate return conditions as stipulated below under Custom Made Items .

1.5 Custom Made Items

Custom-made products will be deemed non-returnable and non-refundable unless found to be defective or damaged upon arrival, the item can be returned to be repaired.

1.6 Imported Items

Imported items will be deemed non-returnable and non-refundable unless found to be defective or damaged upon arrival and explicitly agreed upon and documented in writing.

1.7 Sale Items

Sale items are generally considered non-returnable and non-refundable unless explicitly agreed upon and documented in writing.

1.8 Returns and Refunds for Unwanted Goods

At LCV Designs and Decor (Pty) Ltd, we understand that sometimes you may change your mind about a product you’ve purchased. While we strive to make your shopping experience as satisfying as possible, we follow the guidelines set by the South African Consumer Protection Act (CPA) regarding returns and refunds for unwanted goods.

No automatic right to return Please note that if you change your mind about a product you’ve purchased and there’s nothing wrong with it, you don’t have an automatic right to return it and get your money back. However, we are committed to providing excellent customer service and will consider returns on a case-by-case basis and according to our terms from our manufacturers / suppliers.

Products not accepting returns

Regrettably, certain products from our manufacturers and suppliers do not allow returns for unwanted goods. We understand that purchasing a product is a commitment from all parties involved, and we strive to provide quality products to our clients at all times. However, to provide these products to you, we must also adhere to terms from our manufacturers and suppliers. We appreciate your understanding in this regard.

In some cases, we have showrooms where these products can be viewed before making a purchase. This information will be stipulated in the product description or product accordion heading under “Returns.”

If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to contact us directly. We’re here to help and ensure your shopping experience with LCV Designs and Decor (Pty) Ltd is a positive one.

(Returns will be stipulated in the product description or product accordion heading under “Returns.”)

3. Eligibility for Return

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is essential to ensure that the returning product is packaged securely to prevent damage during transit. If the product is not adequately packaged and arrives damaged, we are unable to provide a refund. Therefore, it is your responsibility to package the item correctly so that it can travel safely back to us.
• To complete your return, we require a receipt or proof of purchase.

4. Approved Refunds

EFT refunds may take up to 3 working days to reflect in your account, while credit card refunds can take up to 14 working days. Refunds are processed on working days only, Monday-Friday. If a refund isn’t received within 14 days after returning the item, contact us at admin@lcvdesignsndecor.co.za.

5. Exchanges

If an exchange is needed, contact us at admin@lcvdesignsndecor.co.za. Delivery time for exchanged products may vary based on your location.

6. Shipping/Courier Costs

Shipping/courier costs are non-refundable unless otherwise stated in writing. If you receive a refund, the cost of shipping and return shipping will be deducted from your refund. Any additional delivery costs due to failed deliveries caused by client or access problems will be for the customer’s account.

7. Leather Furniture | Products

• It is important to remember that leather is a natural element. Although it is treated and tanned, it remains the skin of a once living animal, and therefore may have marks or scratches visible.
• The product image shown may represent the range of product, or be for illustration purposes only. The actual product may differ slightly from images shown.
• Regrettably, we can not replace or refund any article after it has been cut.
• We do not have control over all processes involved in the manufacturing of the upholstery leathers or
  tanning of skins, but we always strive towards delivering a product that is as close as possible to its natural state.
• We do not refund any product or order placed without reasonable arguments and a chance to repair. If a product is manufactured with a fault, we will repair it without hesitation.

8. Custom Made Items

Once the manufacturing process has started on a custom made item the order cannot be cancelled. Custom-made products will be deemed non-returnable and non-refundable unless found to be defective or damaged upon arrival, the item can be returned to be repaired.

An order shall be deemed sufficient evidence of the specifications as given by the customer and to which the customer will be bound. Any amendments to any specifications must be (a) given in writing via the following email: admin@lcvdesignsndecor.co.za (b) prior to manufacture of any order.

9. Warranty

Our goods warranty ensures that all our products are new and of good quality, unless explicitly stated otherwise as used, reconditioned, or with specific defects.

9.1 Statutory Warranty Against Defects

We provide a statutory warranty against defects for all our new goods for six months of normal household or business use, starting from the time of supply. This warranty is in accordance with the Consumer Protection Act of 2008 (CPA).

9.1.1 Defective Goods

Defective goods refer to products that had a defect or were unsafe at the time of supply. It is advisable to test your purchase immediately upon receipt to ensure everything is functioning correctly. A defect typically indicates that the goods were made with materials, components, or workmanship below an acceptable standard. It is important to note that you must provide evidence to demonstrate that the goods are indeed defective.

9.1.2 Inspection of Defective Goods

Our third-party suppliers are skilled in identifying defects in their products. They are capable of determining if the goods have been mishandled, neglected, damaged, altered, or used contrary to instructions. If our third-party suppliers decline to acknowledge that we provided defective goods, they will provide explanations for their decision, but only if they genuinely believe that the goods have been misused.

9.2 Statutory Compensation

We commit to repairing, replacing, or refunding the price of any defective goods returned to us within the six-month statutory warranty period. To initiate a return, please follow our returns procedure outlined below. Our aim is to repair the defective item or provide a replacement or refund within 21 calendar days. In the event of any delays beyond this timeframe, we will communicate with you to keep you informed of the progress.

10. Extended Supplier Warranty

After the expiration of the six months’ statutory warranty, certain products come with an extended supplier warranty. These extended warranties are typically detailed in the product brochure and may be governed by the manufacturer’s specific terms and conditions.The decision on what remedy to offer lies solely with the supplier or manufacturer. As a retailer, we are not obligated to provide credit, repair, or replacement, as your recourse is with the supplier or manufacturer. Nonetheless, to ensure a positive experience, we are committed to facilitating discussions between you and the supplier regarding repair or replacement options.

Refunds and Returns Procedure

Return Conditions

All physical goods returns must include accessories, instructions, and original packaging. If unavailable, proper protective packaging is required to prevent transit damage.

Examination of Defects

Our staff will inspect claimed defective products for misuse or quality issues. Defects do not include wear and tear, negligence, electrical surges, or unsuitability due to accurate specifications.

Unsuitability Claims

For goods deemed unsuitable, we’ll investigate if your purpose was communicated. A written report will detail suitability for your specific purpose.

Resolution Process

If found defective or unsuitable, we offer repair, replacement, or refund options under the Consumer Protection Act (CPA).

Compensation

Prompt steps will be taken for repair or replacement. Refunds will be processed within 14 days to a bank account of your choice.