We have made notes of frequently asked questions – FAQ, however should you wish to contact us directly pertaining to any information you may require, our door is always open.
Table of Contents
Delivery
Where do we deliver to:
We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.
When will I receive my order:
Delivery estimates vary according to products:
Rugs an estimate delivery of 5-7 working days once payment has cleared
Furniture an estimate of 7-14 working days once payment has cleared for items that are currently in stock, please note that different lead times apply for custom made items and imported items, this may also vary dependant on your location.
Custom Made Items
Do you offer Custom items?
We most certainly do. We do custom print duvet sets, custom canvas prints and custom Jute Rugs.
Are all your items imported?
Not all of our items are imported, many of our items are local, we believe in supporting local businesses and only import items that are not locally available.
Custom Duvet Sets:
What custom print duvet sets are currently in stock?
We don’t have any preprinted sets available, they are printed once an order is confirmed.
Approx lead times on prints – 4 weeks.
What type of fabric is used for the custom duvet sets?
Top Print : 100% Polyester – PolyTex
Bottom: 100% Cotton / 50/50Poly Cotton Sheeting
What would be on the reverse side?
Reverse side can be White, Black or Grey.
What is used to close the duvet?
Closed with Snap studs.
How many pillowcases do I receive?
Toddler, Single, Three Quater – 1 Standard Pillow Case (additional can be ordered)
Double, Queen, King, Super King – 2 Standard Pillow Cases
Do I receive an inner with the duvet?
These would need to be purchased separately.
Do your Scatter Pillowcases include an inner?
Some scatters do include the inners and others would need to be purchased separately. This will be specified in the description of the product.
What fabric is used?
Printed on a Pollytwill or deco weave.
Will I receive exactly the same as the design image displayed?
Design Image is only a representation of the design, colour and placement may vary.
What happens if I want a single duvet and the image on your site is a double?
The design will be adapted to the size of the duvet ordered.
What are the measurements?
Measurements
| Cot | 80×115 |
| Toddler | 130×145 |
| Single | 135×200 |
| Three Quarter | 147×200 |
| Double | 200×200 |
| Queen | 230×200 |
| King | 230×220 |
| Super King | 260×220 |
| Scatter Pillow | 45×45 |
Measurements displayed in Centimeters
What size blanket will fit my bed:
You can compare your bed size with our blanket and throw sizes, which is provided under each product description.
| Bed type | Size |
|---|---|
| Single bed | 91cm x 188cm |
| Three quarter bed | 107cm x 188cm |
| Double bed | 137cm x 188cm |
| Queen bed | 152cm x 188cm |
| King bed | 183cm x 188cm |
| Super king bed | 200cm x 200cm |
