We regret that we are unable to cancel “made to order” items if the manufacturing process has begun. We recommend reaching out to us, preferably via phone, immediately after placing your order if you need to cancel.
Products which are made to order are specifically made for you, we can therefore not accept any returns, exchanges or cancellations.
Should there be a manufacturing flaw item may be returned to be repaired. LCV Designs and Decor (Pty) Ltd reserves the right to refer the goods to the manufacturer or authorised agent for technical assessment whereby the manufacturer shall determine whether goods have become defective due to a manufacturer defect or whether they have become defective due to misuse or abuse by the customer or whether due to failure to follow installation, operational, service or maintenance instructions.
If you require any additional information, please refer to our Cancellation, Returns, and Refunds Policy or feel free to contact us directly.
https://www.lcvdesignsndecor.co.za/about-us/cancellation-returns-refunds-policy/